Welcome to Shopmurai.com! These Terms of Service (“Terms”) govern your use of our website, shopmurai.com, and the purchase of our furniture products, including but not limited to tables, chairs, and accessories. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use our website or services.
1. General Conditions
- Eligibility: You must be at least 18 years old and have the legal capacity to enter contracts to use our website and make purchases.
- Access: We reserve the right to modify, suspend, or terminate access to our website or services at any time, for any reason, without notice.
- Accuracy: You agree to provide accurate, current, and complete information during account creation, checkout, or any communication with us.
2. Products and Orders
- Product Descriptions: We strive to ensure all product details (e.g., dimensions, materials, colors) on shopmurai.com are accurate. However, minor variations may occur due to manufacturing or display differences. Images are for illustration only.
- Pricing: All prices are in U.S. dollars (USD) and exclude taxes and shipping unless stated. We reserve the right to change prices without notice, but the price at checkout is final for your order.
- Order Acceptance: Placing an order does not guarantee acceptance. We may cancel or refuse orders due to stock issues, pricing errors, or suspected fraud, and we’ll notify you promptly with a full refund if applicable.
- Availability: Furniture is subject to availability. If an item is out of stock after you order, we’ll inform you and offer a refund or estimated restock date.
3. Payment Terms
- Methods: We accept major credit cards, debit cards, PayPal, and other payment methods listed at checkout, processed securely via Shopify Payments or third-party providers.
- Billing: You authorize us to charge your chosen payment method for the total order amount, including product price, taxes, and shipping.
- Errors: If we detect a pricing error after an order (e.g., a table listed at $10 instead of $1,000), we may cancel the order and refund you fully.
- Taxes: You are responsible for applicable sales taxes, which vary by delivery location. Taxes are calculated at checkout based on your shipping address.
4. Shipping and Delivery
- Carriers: We ship via FedEx, UPS, or other trusted carriers, with rates based on weight and destination (see our Shipping Policy for details).
- Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to carrier issues or unforeseen events.
- Risk of Loss: Ownership and risk of loss transfer to you upon delivery to the carrier (e.g., when we hand your table to FedEx). Inspect items upon receipt and report damage within 7 days (see our Return Policy).
5. Returns and Refunds
Our return and refund process is outlined in our Return Policy, which forms part of these Terms. In summary, eligible items can be returned within 30 days of delivery for a refund or exchange, subject to conditions (e.g., unused, original packaging). You may be responsible for return shipping costs unless the return is due to our error.
6. Intellectual Property
- Ownership: All content on [shopmurai.com]—including images, designs, logos, and text—is owned by [shopmurai] or our licensors and protected by U.S. and international copyright laws.
- Use: You may not copy, reproduce, or distribute our content without written permission, except for personal, non-commercial use (e.g., sharing a product link).
7. User Conduct
You agree not to:
- Use our website for unlawful purposes or to harm others.
- Attempt to hack, disrupt, or overload our systems.
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Misrepresent your identity or provide false information.
We may suspend or terminate your account for violations without notice.
8. Limitation of Liability
- As-Is Basis: Our products and website are provided “as is” without warranties, express or implied, beyond those required by law (e.g., merchantability or fitness for purpose).
- Damages: To the fullest extent permitted by law, shopmurai, its affiliates, and employees are not liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.
- Furniture Use: You assume responsibility for proper assembly and use of our furniture. Follow all provided instructions to avoid injury or damage.
9. Indemnification
You agree to indemnify and hold shopmurai, its officers, and partners harmless from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, misuse of our website, or infringement of third-party rights.
10. Dispute Resolution
- Governing Law: These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
- Arbitration: Any disputes arising from these Terms or your purchase shall be resolved through binding arbitration in Los Angeles County, CA, under the rules of the American Arbitration Association. You waive the right to participate in class actions.
- Jurisdiction: If arbitration is not applicable, you agree to exclusive jurisdiction in the state or federal courts of Los Angeles County, CA.
11. Changes to Terms
We may update these Terms at any time to reflect changes in our practices or legal requirements. The updated version will be posted on shopmurai.com, effective immediately upon posting. Your continued use of our website constitutes acceptance of the revised Terms.
12. Force Majeurer
We are not liable for delays or failures to perform (e.g., shipping delays, website outages) due to events beyond our control, such as natural disasters, strikes, or carrier disruptions.
13. Contact Us
For questions about these Terms or your order:
- Email: support@shopmurai.com
- Phone: 626-420-4837
Thank you for choosing shopmurai. We’re committed to delivering exceptional furniture and service!