At Shopmurai, we’re dedicated to delivering your furniture—crafted for visionaries like musicians and creators—with precision and care. This Shipping Policy outlines our methods, costs, and delivery expectations to ensure an exceptional experience. Please review it before placing your order.
1. Where We Ship
We ship to all U.S. states, Excluding Alaska and Hawaii, from our facility in La Puente, California (ZIP 91744). At this time, we do not offer international shipping, but we’re delighted to serve customers across the United States.
2. Shipping Methods
We partner with trusted carriers, including FedEx Ground, FedEx Home Delivery, and UPS Ground, to ensure your furniture arrives safely. Every order includes tracking information, sent via email once your package ships.
3. Shipping Costs
Shipping fees are calculated at checkout based on the weight of your items and the delivery address. Costs vary depending on the size of your order (e.g., a table or larger furniture set) and the distance from our California facility. You’ll see the exact shipping charge before completing your purchase, ensuring full transparency.
Free Shipping: We occasionally offer free shipping on select orders or during special promotions. Check our website or checkout page to see if your order qualifies.
4. Delivery Times
- Processing Time: Most orders are processed within 1-3 business days from the date of purchase, excluding weekends and holidays. Custom or made-to-order furniture may require 5-10 business days to prepare.
- Transit Time: Once shipped, delivery typically takes:
- Local California: 1-2 business days
- Western U.S.: 2-3 business days
- Central U.S.: 3-5 business days
- Eastern U.S., Alaska, or Hawaii: 5-7 business days (up to 10 for remote areas)
- Delays: Delivery times are estimates and not guaranteed. Factors like weather, carrier delays, or peak seasons may affect transit. We’ll keep you informed with tracking updates.
5. Order Tracking
After your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package’s journey via FedEx or UPS. If you haven’t received this email within 3 business days, please contact us at support@shopmurai.com
6. Delivery Instructions
- Residential Delivery: Furniture orders are typically delivered to homes, which may include a small carrier fee (shown at checkout).
- Signature: Some packages require a signature for security. If no one is available, the carrier may attempt redelivery or follow their standard procedures.
- Inspection: Please check your furniture upon arrival. Report any damage or issues within 7 days to qualify for a return or replacement (see our Return Policy).
7. Risk of Loss
Ownership and risk of loss transfer to you once we hand your order to the carrier (e.g., FedEx or UPS). We’re not responsible for loss, damage, or theft after delivery, but we’ll assist with carrier claims for damaged items if reported within 7 days.
8. Shipping Restrictions
- No P.O. Boxes: Due to the size and weight of furniture, we cannot ship to P.O. boxes. Please provide a valid street address.
- No HI, AK, APO or Air Freight: Due to the size and weight of furniture, we cannot ship with Air Route.
- Address Accuracy: Ensure your shipping address is correct at checkout. If a package is returned due to an incorrect address, you may be responsible for reshipping costs.
9. White-Glove Delivery (Optional)
For a premium experience, we offer white-glove delivery on select orders, including in-home placement and assembly, for an additional fee (quoted at checkout or upon request). Contact us at support@shopmurai.com to check availability for your order.
10. Contact Us
Have questions about shipping? We’re here to help:
- Email: support@shopmurai.com
- Phone: 626-420-4837
Thank you for choosing Shopmurai. We’re excited to bring furniture that elevates your space to your door!