Return Policy for Shopmurai.com At Shopmurai,
we want you to love your furniture. If you’re not completely satisfied, we offer a hassle-free return process to ensure your peace of mind. Please review our return policy below for full details.
- Return Window You may return eligible items within 30 days of delivery for a full refund or exchange. The return period begins on the date your order is delivered, as confirmed by the carrier.
- Eligible Items To qualify for a return, items must be: Unused and in their original condition (no damage, scratches, or assembly). In original packaging, including all accessories, manuals, and protective materials. Accompanied by proof of purchase (e.g., order confirmation email or receipt). Note: Custom-made or personalized furniture (e.g., custom finishes or engravings) and clearance items are non-returnable unless defective or damaged upon delivery.
- How to Initiate a Return To start a return: Contact our support team at support@shopmurai.com or call 626-420-4837 within 30 days of delivery. Provide your order number and a brief reason for the return. We’ll email you a return authorization (RA) number and a prepaid FedEx or UPS return label. Pack the item securely in its original packaging and include the RA number. Drop off the package at a FedEx or UPS location or schedule a pickup (additional fees may apply for pickups). Returns without an RA number may be refused or delayed.
- Refund Process Once we receive and inspect your return (typically within 5-7 business days of receipt at our La Puente, CA facility): We’ll notify you via email about approval or rejection. If approved, your refund will be processed to your original payment method (e.g., credit card, PayPal) within 3-5 business days. Refunds include the item’s purchase price, excluding original shipping costs unless the return is due to our error (e.g., wrong or defective item). Note: Depending on your bank or card issuer, refunds may take an additional 5-10 business days to appear in your account.
- Return Shipping Costs Customer-Initiated Returns (e.g., change of mind): You are responsible for return shipping costs. We provide a prepaid FedEx/UPS label, and the cost (based on weight and zone) will be deducted from your refund. Estimated costs range from $15-$80, depending on the item’s size and destination. Our Error or Defective Items: If the return is due to a damaged, defective, or incorrect item, we cover all shipping costs and provide a free return label.
- Damaged or Defective Items If your furniture arrives damaged or defective: Notify us within 7 days of delivery with photos of the damage and your order number. We’ll arrange a free return or replacement, including all shipping costs. Replacements are subject to availability; otherwise, a full refund will be issued.
- Non-Returnable Items The following are not eligible for return: Items marked “final sale” or “clearance.” Custom or made-to-order furniture. Items damaged after delivery due to misuse or improper assembly.
- Exchanges If you’d like to exchange an item (e.g., for a different style or color): Follow the return process above. Place a new order for the desired item to ensure availability. We’ll refund the original item once it’s returned, per the terms above.
- Contact Us Have questions about a return?
Reach out to us: Email: support@shopmurai.com
Phone: 626-420-4837
We’re here to make your shopping experience exceptional!